Extremely Disappointed in Jetski Solutions!

Joined
Jun 15, 2016
Likes
5
Location
Florida
#1
So I sent my coil to Jetski Solutions in Cummings Georgia. Also along in the box I included a perfectly good working start stop switch. I enclosed a note requesting the Coil get redone with black and blue wires. On the same note I asked "if possible" could they just replace the end on my start stop switch.

The first email I get from them is an invoice for a complete rebuild of the start stop switch (not authorized) as well as the cost for the requested coil redo which I was expecting. I asked them to please send my start stop back without repair but they advised me it was too late. Go figure!

We are not talking about a lot of money but principal! I would've prefer to have a choice and just bought a new switch for almost the same price but I was not given a choice .

Here is the bigger issue. Reluctantly I have agreed to pay for the services I did not request. But they have chosen to not answer the phone or respond to my emails.

After 20 wasted attempts I did get a response saying that they will only take a money order for payment for the full amount!

Needless to say I am not sending a money order in to a company who has lost my trust completely. I have written them off and I considered theft to say the least !

I am now in search of a new start stop switch as well as a coil.


Sound like a company you want to deal with I'll let you be the judge!

There are options and I encourage you to explore them.
 
Joined
Sep 13, 2014
Likes
14
Location
Destin, Florida
#2
I also had a terrible experince with Jet Ski solution for an ebox I had them modify. They are very vague on the bill breakdown and refuse to answer emails or phone calls to explain why the total is $140 over their quote.
 

JamesG

Krash Predator chasing surf
Site Supporter
Joined
Jun 22, 2009
Likes
143
Location
The Gulf, Florida
#3
I had problems with them awhile back as well. Seems like they stop responding once something goes wrong. At least that's what they did to me
 
Joined
Jun 15, 2016
Likes
5
Location
Florida
#4
Yup still to this day my stuff is gone. There is really no other way to describe it other than theft. I started the process through my local police department but it never materialized.

Sad a company would do this
 
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