I'm having a real hard time dealing with UPS on a damage claim. You guys have any advice on how best to deal with them? I paid an extra $50 (for $5000 coverage) as "insurance" on a shipment, coming to me. I've never been told "It's not insurance, it's simply a declaration of value." When you purchase the "insurance" no one tells you "it's not insurance." I understand any dick could buy the "insurance" on a shipment and send a damaged POS and then say it's busted on the recipient's end, but then why even offer shipping coverage if they won't back it up? All the onus lies on the actual shipper and the quality of packaging, but this package had obviously been dropped (several times) and when UPS inspected they said all communication had to go to the shipper/purchasee of the shipping, by proxy that's me but whatever. So, I'm out of the loop on most of the communication, but the shipper has a good rep and know what's up too.
Really what I'm looking for is any inside info from someone who's dealt with UPS on a big claim or someone who's worked at UPS and know's who to contact or what position is held that makes the decision on these claims. I'm gonna bulldog this to the bitter end.
Really what I'm looking for is any inside info from someone who's dealt with UPS on a big claim or someone who's worked at UPS and know's who to contact or what position is held that makes the decision on these claims. I'm gonna bulldog this to the bitter end.
