Wow. Lots going on in this thread. But it boils down to this:
Blowsion is the Company and Matt is the Customer. So regardless of any circumstances, Matt is in the right. If a customer calls you a worthless piece of ********, and tells you your product sucks(although Matt was much nicer than that) the Company should smile and says "Thank you sir, may I have another".
I've had many dealings with Blowsion, and depending on who I talk to there, I have varying degrees of satisfaction.
Sometimes I feel like "Man these guys Rock!" because they can be so damn helpful with some stupid requests I have.
Other times, usually with molded parts that took quite a bit of time and customization(filing/sanding)by me to make the parts fit, I get answers like "It's a molded part, as molds get older you start to lose tolerances and repeatability" Yeah, no kidding...here's a novel idea...make a new mold!!
Anyhow, there is no excuse for the response Matt got from Blowsion. Cool guys and fellow riders..sure they are. But one of the key ingredients to any company's success is superior customer service. And they blew it in this scenario.