- Location
- San Antonio, TX
I have a question. Who did you speak with here??? Was by email or by phone? If by email I would like to see those emails.
We are in the process of fixing our website and how shipping is calculated. We DO NOT charge what the website states for international shipments.
I am sorry if you were charged or quoted incorrectly, I also agree that $75 for shipping is high.
Just so everyone is aware we ship ALL international shipments via USPS Global Express. This allows us to get your product to you quicker and cheaper than what UPS, Fed-ex or DHL can do. If you want me to ship your product out using UPS ground to Canada and you don't mind the wait let me know. All I ever hear is how I need it now, not next week so we decided to use a service that would be faster and cheaper, to make YOU happy.
Also, do to the newest change in rate cost for USPS different size boxes and weights have increased the cost to ship certain items.
You should not have to do this but if you ever have these problems call or email me directly so I can have the chance of fixing the problem before you or anyone else feels the need to trash us. Anyone who knows me will tell you I will make things right one way or another.
If anyone has questions in regards to this or anything else please contact ME.
Thank you,
Mike Bonin
714 635 6350
mike@hydroturf.com
Great post Mike!!! :biggthumpup::biggthumpup: