Is there RRP Warranty?

[chriselmore_1]

Whole lot of back pedaling goin on... And as far as i know the epic is adjusted through software and advent manualy? Both seem innovative to me

 

[munki63]

No Go

Hello Sir for breaking parts we do not warranty when it is broken only for defective in a material.

As I explained too him in the email :S he did go on and explain how I could weild it back together or screw the chin pad on to the braket, after spending 300 on a chinpad who in there right mind would screw it to there braket??
looks like I'm going to cut the broken part right off and fab up a new braket, I bought this pole in the fall got it powder coated so if it's not covered I don't want to spend the cash again. However I'm extreamly disapointed in RRP and IMO it's not how wonderful or poorly your product is made it's how you stand behind your work, so after saying that I'll never buy an RRP again. Even tho they are super super sexy

 

[Idok]

thats too bad.........too big of an operation offer good customer service I suppose

 

[OCD Solutions]

I don't think they offered much service when they were smaller either. take, take take, that's what i see.

 

[norcal ex]

well I was about to buy a RRP pole... guess I should think this through

 

[OCD Solutions]

It could have been a bad casting, (which should have been covered) or perhaps just the perfect blow to the area that caused it to fail too. I would be asking how many other poles have had this happen before i condemn the whole lot. There are lots of these poles out there with complaints but there are also tons of happy customers too.

I would be buying one of the new Billet ones if i had to buy new anyway just because its stronger and cleaner.

 

[norcal ex]

well i have heard about 10 total that have broken but I thought they covered them. How much more is the billit?

 

[ShowtimeStocks]

its a shame they dont honor their warranty what actual part is broken could you post a pic i know that the titan bottom and top fit on the rrp as replacements

 

[XJCrawler]

I was there when it broke, it was just a light knock on the pole and the piece just crumble off. The cast looks to be very poor quality, the quality doesn't equal the price at all

 

[Big Kahuna]

You act like rrp doesn't offer a billet pole they offer both. just people choose cast or there budget does.

Like others have said RRP has just came out with the billet 5 years after they introduced the RRP Pole.

How many different ways can you build a Pole? Hull? Intake Grate? Ride Plate? Prop? Hood?

There is not many different ways to make some things. It looks like they made some changes to the design some. They may have felt that RRP was not looking at the deffecencies (SP!) and felt they could improve it.

 

[sprocketq]

was going to stay out of this but what the hell...im one of the guys behind the titan i did import rrps into the uk but the failier rate was unaceptable , and when questioned about waranty well..wasnt impressed with that either and a comment made to me at the world finals if you can do any better go for it......so i did
what you have to remember is more products ideas etc is better for the end user , im in no way just a suit i ride and i sponser riders so we listend to the feed back and built what was required
just remember the first man built the wheel ...then someone put a tyre on it ....evoloution

and we warranty everything I sell

 

[chriselmore_1]

hmmmm well that kinda changes my mind about rrp......

 

[munki63]

I send him a reply asking how is it not considered defective if it breaks durring assembly, I'll post the reply as well as Picts when I get home from work

 

[Watty]

I know of about 5 RRP poles breaking off the chinpad support ears. I also know of several being covered under warranty, although quite reluctantly. If you aren't running the RRP chinpad support/steering stopper (that's apparently mandatory, but isn't supplied with the pole, and not documented anywhere) then you're going to have an even harder time getting a warranty claim from them.

 

[Superjetjim]

I was there when it broke, it was just a light knock on the pole and the piece just crumble off. The cast looks to be very poor quality, the quality doesn't equal the price at all

Jeez that sucks.. I'd better be careful with my RRP pole, can't afford to pay twice if the warranty is like that..

 

[Boris]

The X-Metal pole is much better looking anyway plus Pat stands behind everything he makes.

 

[chriselmore_1]

ill stick with my -4 chopped $90 ac pole

 

[WILKEY]

x metal for life

 

[munki63]

X-metals pole is too plane, kinda looks like a stock pole....

 

[DAG]

X-metals pole is too plane, kinda looks like a stock pole....

too plane? how can you get more boring than 2 straight pipes. XMW is notihng but curves. And we all know its all about the curves. :shrug: