bought a dual fuel pick-up from them. Got a single in the mail. Sent them an email letting them know and they promised a replacement. 2 weeks later, no response to emails, no answer on phone or VM returned. I opened a "problem with purchase" on paypal as I had no other way to get ahold of them. Here's their communication to me (10 min after I sent the paypal request). I could care less about it being "busy time of year" or not, if you're going to have an online store and accept orders, you need to be able to fulfill them with the right parts and respond when you messed up an order.
On May 6, 2016, at 9:48 PM, Rad Dudes <
raddudesfreestyle@gmail.com> wrote:
Did you file a PayPal claim?!?! I just saw that. Then return the part and we will give you a refund. Don't be a scumbag and file a claim while you have the part in your hands.
You don't have a wrong item. It's just missing a filter. Sorry the single was sent not a daul simple mistake during the busiest time of the year. And yes I said we will get you one out that is packaged on the table. But now at this point just return it. I don't want you to have our parts. And you can have a refund. I won't play these games with you. Go buy one somewhere else. Oh ya no one else makes them! So go licorice yourself.
It should be noted that I'll be going out of my way to never use or buy a Rad Dudes part and I went and bought another brand fuel pick-up...there are in fact several companies making them, and they are much better made and more professionally finished. If anyone wants assistance in finding alternatives to shopping from Rad Dudes, just DM me and I'll send you what I ended up doing.