makejetskiinggreatagain
Brandon
Bought a dawn patrol 4/3 wetsuit spring of 2013 and have only used it 20 or so times. I take excellent care of it. Last weekend while putting it on one of the seems tore. I emailed them to see if anything could be done about it sine I haven't even had it for two years. To be honest, I thought they would say that at best I only have a one year manufacturing warrantee but thought I could work something out as far as a discount on another purchase or something since most companies want to keep a good reputation with their customers. Anyways, what I received instead was this email (below). They didn't even read my email.... Oh well. I responded that my problem was with a wet suit and not a watch but now they are just ignoring me. I would have even appreciate an email saying "I'm sorry for your experience but there isn't anything we can do right now." I'll buy from another company from now on. Just thought I would pass it on so that we can all support companies who go above and beyond with customer service instead of those that skate by with the bare minimum.
On Thu, Oct 30, 2014 at 10:34 AM, Service Center <service_center@ripcurl.com> wrote:
Hey Brandon,
Thanks for reaching out. Please send your watch to the address below Attn: Service Center with your name, telephone number, email address, return shipping address, a copy of the proof of purchase if you have it, and a brief description of the problem you are having (all printed is preferred) and we will have a tech take a look at it.
Thanks!
Service Center
Service Center Admin
Rip Curl
3030 Airway Ave Costa Mesa, CA 92626 USA
Phone:(714) 422-3642
Fax:(714) 422-3601 www.ripcurl.com
GO ON ...... SEARCH !!
Use of the RIP CURL trademarks by Rip Curl Pty. Ltd. under license from Rip Curl International Pty. Ltd. Rip Curl Planet - Please think about the environment before you print
On Thu, Oct 30, 2014 at 10:34 AM, Service Center <service_center@ripcurl.com> wrote:
Hey Brandon,
Thanks for reaching out. Please send your watch to the address below Attn: Service Center with your name, telephone number, email address, return shipping address, a copy of the proof of purchase if you have it, and a brief description of the problem you are having (all printed is preferred) and we will have a tech take a look at it.
Thanks!
Service Center
Service Center Admin
Rip Curl
3030 Airway Ave Costa Mesa, CA 92626 USA
Phone:(714) 422-3642
Fax:(714) 422-3601 www.ripcurl.com
GO ON ...... SEARCH !!
Use of the RIP CURL trademarks by Rip Curl Pty. Ltd. under license from Rip Curl International Pty. Ltd. Rip Curl Planet - Please think about the environment before you print