- Location
- Downers Grove
Yeah FedEx sucks. We use it at work as that is who corporate decided to contract with. We ship out mostly IV medications, a significant amount of which have a short shelf life once mixed. We stopped using ground service years ago for anything even if it wasn`t critical as it would never arrive on time. We now use priority overnight (first overnight is the only higher service available which is ridiculously more expensive). They used to promise delivery by 10am the next morning, then it became noon delivery. However we have had frequent issues where the packages were not arriving until the evening even when the delivery location was less than 30 miles from where they were shipped. Last year we had a significant number of packages that took 2-3 days to arrive using priority overnight. When we called to complain they told us that the next day by noon delivery time was a promised delivery time not a guarantee. I heard my my shipping manager on the phone ask WTF do you mean its a promise, not a guarantee? What is the difference between you promising me it will be there by noon and guaranteeing it will be there by noon? They put him on hold until he gave up and hung the phone up. I know someone who works at FedEx and he said the only service that they really try to make sure gets there by promised time is the first overnight service as if that service is late they will refund you the shipping charges. If they don`t think the first overnight service will make it on time they will put someone in a van and have them drive that single package to the delivery location even if it takes all night to make the drive....and yes, the shipping rate that they charge does seem to reflect this.