Thrust innovations

tomvarey

tomvarey

Location
united kingdom
My brother bought a trim system off them and some footholds spending over a thousand pounds with them even paid for super fast shipping so he got it within a few days as he needed it so they sent the a 155 trim system instead of a 144 which they where meant to send. So that had to be sent back to the states at my brothers cost so then they took weeks sending the correct one back to which was still missing parts so more parts had to be sent taking weeks again to come. All of which he had to pay import duty on every package he got from them and the return postage . So he emailed the guy who he dealt with asking what he was prepared to do as it wasn't my brothers mistake and thrust innovations just avoided his emails.
So he ended up with no ski for months and lost most of the summer on the ski. Not good customer service at all.
 
zeski25

zeski25

Location
Palm Beach, Fl
Hello, my names Chris I work for Thrust. I worked with your brother on this transaction. I did indeed ask two times over the phone if this was a 155 and he confirmed, possibly because of the language barrier there was a mistake. Yes, the 144 reduction nozzles were on back order from Yamaha so it took a few weeks to get that model trim and for that we are sorry but it's something I cannot control. Once the nozzles were available we shipped it fedex priority the fastest method. Being our luck the L bracket we sent didn't have holes in it from machining. Once the customer brought this to our attention, I asked him to drill the two holes to get him by for the weekend while we shipped another L bracket out. I'm here to help in anyway possible but things like back orders for nozzles and one part in 5000 not having holes is out of my hands. If there's anything I can do to make it better please email me I have done everything within my control.

Chris
 
zeski25

zeski25

Location
Palm Beach, Fl
Please contact the shop as I cannot call outside the U.S 561-371-3398

I will be happy to help your brother but we shipped the L bracket out with holes months ago.
This is my personal account so please don't send me pm's yelling at me with exclamation marks. For fastest response please email chris@thrustinnovations.com or call us direct.

Thank you
Chris
 
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