The company I worked for did the same, everything over $100 value we calculated the price shipped with insurance, charged the customer that then shipped without insurance. They tracked all of the shipments that went out like this with the amount the insurance cost and they found, when packaged correctly, they had very few claims and the money saved not insuring them FAR outweighed the cost to replace the items that were damaged.
ups shipping issue
- Thread starter jo5hi3
- Start date
- Location
- Charlotte NC
well after speaking with them twice yesterday, i made sure that a note was put in the system about the containers being switched during shipping... the customer took all the pictures that they requested and sent them over. I haven't heard from ups or my customer today so im guessing the has not heard back from ups. Lets hope they take care of this, but ill update this when i hear more.
DAG
Yes, my balls tickled from that landing
- Location
- Charlotte, NC
The olde mail a box of bricks for $10k insurance trick. Nice try fellas
BruceSki
Formerly Motoman25
- Location
- Long Island
That's the key. Pester them until they realize it's easier to pay you than try to devalue your claim
I agree. Lots of the plastic totes that are sent to us by customers are cracked, etc. They do not handle the crap the monkeys do to them. Double walled boxes with lots of tape in all directions to hold together and lots of foam inside will take lots of hits that plastic containers will not.
I had one shipped to me in a tote as described above. Zip ties and lots of padding. It got to me taped together with the padding still falling out. The tote had to be trashed an ended up missing some bolts that where bagged separately. Could have been a lot worse, but as a customer I prefer a double box.
Ducky
Back in the game!
- Location
- Charlotte, NC
Yea, well hindsight is 20/20.