Im not going to get into any poop shows with
@701dave because there was alot of witnesses to see what happened when the part/weld failed. You know about the pictures as you and your rep got them and saw them and im not the only one here that had issue with welds breaking. I know things break riding freeride as I have been doing it a long time but you cant keep saying your part can not break when it is. All anyone is asking is to man up, correct the issue so no one gets hurt and make right with people who are having quality issues. But to give you credit it is not every steering or weld breaking is just a few, it happens, I weld too and know poop happens very rarely but it happens but you fix it and keep moving forward. Dealt with a lot of companies and some good some bad its the industry.
Now to defend
@964Chris he is the ONLY reason I kept my mouth shut on public forums and to friends because he was trying to do the right thing. He watched with his own eyes your welds fail and quite a few other people. And im not looking for a poop show and in no way dragging Chris into this but I still deal with Chris to this day and he always does the best he possibly can with what he can. And because of Chris after all my issues I still supported 701 Industries, helped try to promote the sale of your products both by word of mouth at events and here in black and white on the boards. I know he is no longer with you but I can say i never hear or see him bashing you or bringing what he saw being the US rep for you products to the forums or out in public.
All im saying in summary if so little of your products are failing and so many are out there.... why not send replacement parts or cover the cost of the repair and no one would be pissed off at you because every single person in this sports knows poop happens, parts fail, things get overlooked. A hand full of parts break with hundreds sold i think that is pretty good success in this industry to be honest but you still have to admit a few failures and do what you can to help not deny it right away and basically tell someone to piss off.
