WOW. I never thought i would wake up to three pages on this issue. Hell i only about 10 hits when i was trying to fix my handle pole. Maybe i am in the wrong sport but honestly this is the smallest boat on the water. Im glad i dont race sails anymore. Let me give you a better idea of where i am coming from. Then we can argue somemore. I bought a Blowsion nozzle a few years back. It pivots on a 1/4" stainlex, allen, fine thread, ... well locktite has broken loose a couple times and ive had to shoot them email explaining my issue. Understanding my issue and me wanting to get back on the water they sent me out a new screw asap. NO CHARGE. actually that has happened twice now. 2) sunday i purchased the ADA head from Legdrag. In the email order i asked if they had any of the recomended plugs on hand and if i could throw some of those in my order since they are obviously different then the ones i use. monday i get a voicemail from Kevin. Hey got my order. he said "im sending it out today. i threw 4 of the br8es (i think it was) plugs in the box for you. NO CHARGE. does that help. Both the owner of Blowsion (i forget your name right now) and Kevin at Legdrag. Hats off to you. People like them that spend time talking to me on the phone and helping me out are why when i wanted a new head i didnt shop around. even if is legdrag is more expensive i know that they back there products and more importantly their customer. lastly thank you all for the alternatives. i guess there is merit to was i am talking about. come on 3 more pages.
If all you have ever bought is a Jetworks Flow Control Valve and you lost the parts that makes it work, well, that is your fault. That is not the same as a screw falling out. Your fault again. Preventive maintenance.
If you were a customer like Crammit, NJFL, MattE or other regular customers who have spent $1000's then yeah, they may have said, "Hey, dont worry, it coming in the mail no charge." But, I dont think your that kind of customer. If you bitching over $10.00 for parts, I will send you $5.00 to lessen the hit to your wallet.