Leaky resin FootRocket

[Yami-Rider]

Original Krash Ind. fiberglass, ultra rare!!... haha.. This is only about half of what i have removed.


This repair job has taken a lot more time and money then expected(kept finding new issues ), but all i can do is keep throwing money and time at it and hopefully it'll be ready for jetski season in 3 months.

A new hull would of been great, but that is just wishful thinking in a perfect world, at least i got a little assistance, they could of just ignored me again. Technically i am the second owner, even though the first owner only rode it a few time. I think i was lucky/thankful to get any assistance at all.

 

[INDebtSJ]

You should send that crap back to them!

 

[SmittySX]

Original Krash Ind. fiberglass, ultra rare!!... haha.. This is only about half of what i have removed.
View attachment 294502

This repair job has taken a lot more time and money then expected(kept finding new issues ), but all i can do is keep throwing money and time at it and hopefully it'll be ready for jetski season in 3 months.

A new hull would of been great, but that is just wishful thinking in a perfect world, at least i got a little assistance, they could of just ignored me again. Technically i am the second owner, even though the first owner only rode it a few time. I think i was lucky/thankful to get any assistance at all.

Its too bad that companies learn the hard way. Its also crazy how 1 simple thread can spread like wild fire and kill sales or even a company.. Its kind of a shame. Take the hit on 1 hull, potential customers will see that, then more will flock with interest to see they really back up their product. ( Not aimed at just Krash )
Yami - rider, it takes a ton of patience to do what you are doing. It seems like you are being very positive about the situation. Most people wouldnt be able to do what your doing let alone keep a level head about it. Great job man. Much respect.

 

[chrisgrace]

I was hired by Krash Industries to handle customer service and sales as of October this year. During my dealings with Yami-rider, he has been pleased with how I handled this situation until now (I understand as he has issues and he is looking to share) . However, We received a quote directly from Yami-rider to repair the damaged areas on what he personally assessed the work, materials, etc. to be. Looking back and checking the build sheet, This hull was received December of 2013 FROM Krash to the original owner.

Yami-rider then emailed Nick that he purchased the hull from his mate in September of 2014 (looking back through Nicks emails). He then messaged Nick that he was having the resin issues in June of 2014. (Nick should have had a bit better customer service here, but the hull even at that stage was passed its 6 month warranty).

Therefore, the hull is clearly out of warranty and didn't have these issues during its first years of its life. If there were issues during the time frame of our warranty (6 months from purchase of the Original owner) then it should have been brought to Krash's attention during the first six months and not nearly 2 years down the road from the initial purchase. If that was the case during the time of our warranty we would have been happy to replace the hull.

With that being said, we asked Yami-rider to get us a quote from a professional and we would take care of it (very reasonable on our behalf I believe being as how the ski was clearly passed its warranty period by a fairly long time frame). Yami-rider informed us he had his own shop and was willing to repair it himself, so we said no worries. We then supplied Yami-rider with the funds of what he determined to be appropriate to fix the situation.

Just giving you guys a look into the side of the manufacturer and how we are stuck in a hard place when dealing with second hand, used, old, products. I went out went out of my way to try and help out Yami-rider and I certainly would have tried to continue to help if he had sent me a message or rang me on my phone, but instead I had to be informed by multiple people that it was continuing on a thread online that's coupled with slanted information for its viewers.

Even after all of this, I would still be open to talking to Yami-rider as we only want to achieve the same goal in getting him on the water and enjoying what we are even on this website for...the fun that jet skiing brings us all.

 

[chrisgrace]

Also, we have never had this issue regarding resin with any other hulls. If anyone has any issues down the road, please send me an email at Sales@krashindustries.com as it is the best way to contact me and I will be more than happy to help you out!

 

[DAG]

@chrisgrace, in Krashs view is the leaking uncured resin a manufacturing defect?

 

[INDebtSJ]

Also, we have never had this issue regarding resin with any other hulls. If anyone has any issues down the road, please send me an email at Sales@krashindustries.com as it is the best way to contact me and I will be more than happy to help you out!

How can you say never? It seems to have taken a bit of time before the problem became to light.

@chrisgrace, in Krashs view is the leaking uncured resin a manufacturing defect?

I think they feel like it must have happened in the second hand transaction haha.

 

[Waveblaster785]

I was hired by Krash Industries to handle customer service and sales as of October this year. During my dealings with Yami-rider, he has been pleased with how I handled this situation until now (I understand as he has issues and he is looking to share) . However, We received a quote directly from Yami-rider to repair the damaged areas on what he personally assessed the work, materials, etc. to be. Looking back and checking the build sheet, This hull was received December of 2013 FROM Krash to the original owner.

Yami-rider then emailed Nick that he purchased the hull from his mate in September of 2014 (looking back through Nicks emails). He then messaged Nick that he was having the resin issues in June of 2014. (Nick should have had a bit better customer service here, but the hull even at that stage was passed its 6 month warranty).

Therefore, the hull is clearly out of warranty and didn't have these issues during its first years of its life. If there were issues during the time frame of our warranty (6 months from purchase of the Original owner) then it should have been brought to Krash's attention during the first six months and not nearly 2 years down the road from the initial purchase. If that was the case during the time of our warranty we would have been happy to replace the hull.

With that being said, we asked Yami-rider to get us a quote from a professional and we would take care of it (very reasonable on our behalf I believe being as how the ski was clearly passed its warranty period by a fairly long time frame). Yami-rider informed us he had his own shop and was willing to repair it himself, so we said no worries. We then supplied Yami-rider with the funds of what he determined to be appropriate to fix the situation.

Just giving you guys a look into the side of the manufacturer and how we are stuck in a hard place when dealing with second hand, used, old, products. I went out went out of my way to try and help out Yami-rider and I certainly would have tried to continue to help if he had sent me a message or rang me on my phone, but instead I had to be informed by multiple people that it was continuing on a thread online that's coupled with slanted information for its viewers.

Even after all of this, I would still be open to talking to Yami-rider as we only want to achieve the same goal in getting him on the water and enjoying what we are even on this website for...the fun that jet skiing brings us all.

I don't typically post up in these threads as I really just don't like to get involved in other people's issues, but I think the facts have been really well documented. While it may have been a significant time lapse between when he bought the hull, even secondhand, and informed you, that's typical of most people's riding seasons.

I appreciate that you've taken the time to help the OP out and offer a solution, the problem is that now the issue has spread further and from your perspective you're leaving yourself and Krash open for this to continue. Had this hull been professionally repaired (no offense Yami-Rider) they would have continuned to find issues and add to the original scope of work. He based his assessment off of what he found at the time. Had this been done by a professional shop the cost would have likely outweighed the cost of the hull at this point.

From what I, as well as the rest of the forum can probably see, this looks to be a manufacturer's defect. The problem with a fix is that it doesn't fix the perception that you guys may have some problems to work out. The smart business decision is to take this hull back, say that clearly something was wrong in this one instance and you're going to make sure that it's resolved because Krash doesn't want to leave any doubt that they stand behind their product and wouldn't allow this to be an exception. You've placed the repair in the hands of someone whose skillset you can't personally verify, what happens after all of these repairs if he goes out and breaks the hull? Sometimes the immediate solution isn't the right solution and people are looking to you as the customer service person to make it right. Regardless of warranty and regardless of what you've offered to this point, the obvious right thing to do is to replace this hull.

I'm just an outsider looking in and I think what you've done to this point is admirable, but I think you have an opportunity here to do what's right and really build on your company image.

 

[mybad]

Shame on both the guy who sold you the problem ski and the manufacturer. People suck, thats why I have dogs!

 

[Jyzmbe]

It is clearly a manufacturer defect. Cured resin is not going to liquefy. The first owner (who I know personally) didn't spend much time on the hull. Just seeing something gooey on a ski might not stick out to a lot of people. The first owner could have easily overlooked it. These are the only problem spots he can see. There is no telling what's going behind the bulkhead and under the tray. If there are this many problem spots throughout the engine bay I don't doubt there are similar problems spots under the tray. Yami-rider might be the second owner but it is obviously a problem that been there since it was new that was overlooked by the original owner. You guys better look at your hulls very carefully the first 6 months of ownership or you might be stuck with it .


Sent from my iPhone using Tapatalk

 

[cookn]

you guys didn't know there is an additive for resin that makes it uncure after warranty periods.... its really custom stuff

 

[DAG]

This tape will self destruct in 3 seconds

 

[INDebtSJ]

I don't typically post up in these threads as I really just don't like to get involved in other people's issues, but I think the facts have been really well documented. While it may have been a significant time lapse between when he bought the hull, even secondhand, and informed you, that's typical of most people's riding seasons.

I appreciate that you've taken the time to help the OP out and offer a solution, the problem is that now the issue has spread further and from your perspective you're leaving yourself and Krash open for this to continue. Had this hull been professionally repaired (no offense Yami-Rider) they would have continuned to find issues and add to the original scope of work. He based his assessment off of what he found at the time. Had this been done by a professional shop the cost would have likely outweighed the cost of the hull at this point.

From what I, as well as the rest of the forum can probably see, this looks to be a manufacturer's defect. The problem with a fix is that it doesn't fix the perception that you guys may have some problems to work out. The smart business decision is to take this hull back, say that clearly something was wrong in this one instance and you're going to make sure that it's resolved because Krash doesn't want to leave any doubt that they stand behind their product and wouldn't allow this to be an exception. You've placed the repair in the hands of someone whose skillset you can't personally verify, what happens after all of these repairs if he goes out and breaks the hull? Sometimes the immediate solution isn't the right solution and people are looking to you as the customer service person to make it right. Regardless of warranty and regardless of what you've offered to this point, the obvious right thing to do is to replace this hull.

I'm just an outsider looking in and I think what you've done to this point is admirable, but I think you have an opportunity here to do what's right and really build on your company image.

That right there is customer service!

 

[McDog]

I don't typically post up in these threads as I really just don't like to get involved in other people's issues, but I think the facts have been really well documented. While it may have been a significant time lapse between when he bought the hull, even secondhand, and informed you, that's typical of most people's riding seasons.

I appreciate that you've taken the time to help the OP out and offer a solution, the problem is that now the issue has spread further and from your perspective you're leaving yourself and Krash open for this to continue. Had this hull been professionally repaired (no offense Yami-Rider) they would have continuned to find issues and add to the original scope of work. He based his assessment off of what he found at the time. Had this been done by a professional shop the cost would have likely outweighed the cost of the hull at this point.

From what I, as well as the rest of the forum can probably see, this looks to be a manufacturer's defect. The problem with a fix is that it doesn't fix the perception that you guys may have some problems to work out. The smart business decision is to take this hull back, say that clearly something was wrong in this one instance and you're going to make sure that it's resolved because Krash doesn't want to leave any doubt that they stand behind their product and wouldn't allow this to be an exception. You've placed the repair in the hands of someone whose skillset you can't personally verify, what happens after all of these repairs if he goes out and breaks the hull? Sometimes the immediate solution isn't the right solution and people are looking to you as the customer service person to make it right. Regardless of warranty and regardless of what you've offered to this point, the obvious right thing to do is to replace this hull.

I'm just an outsider looking in and I think what you've done to this point is admirable, but I think you have an opportunity here to do what's right and really build on your company image.

I agree 100% and want to also point out that odds are it has some issues in the tray too that will be an issue later.

 

[air blair]

Got all the gooey glass/resin cut out of the bond rail. Filled it and the air void that was behind the original glass. Also patch/built up a low spot with glass.

View attachment 292889

Built up the upper edge first, then I'll do the whole side in one piece.

View attachment 292890

I must say I am watching this thread with interest not from wanting to buy a hull but how a bigger company and their supporting staff are handling a manufacture defect. This thread has a lot of people attention. You as the consumer Yami-rider is totally chill on this and it's commendable. Not only that your work on repairing it is very professional. Your hull will be beautiful in the end. Good job keep your head up.


Air blair cell

 

[Twake]

Sub'd

Yami-Rider is a great guy. He loves this hull. That's why you won't see him bashing it like most would be doing. It does suck that this has happened to him though, he would be the one (was the one) out there telling everyone how great the krash hull is and letting everyone try it for themselves. He does own a shop and the repairs will be top notch. Just interesting to see if the rest of the hull is good.
Waiting to see where this thread goes. Hopefully I'll get to ride it again this summer.

 

[skinnyman]

This sucks for both parties but as a business owner sometimes we have to suck it up and take the hit.
I have to do this all the time to protect our reputation. It does cost money but the if you choose to take the chicken Chit way out it will Bite you .

 

[SmittySX]

This sucks for both parties but as a business owner sometimes we have to suck it up and take the hit.
I have to do this all the time to protect our reputation. It does cost money but the if you choose to take the chicken Chit way out it will Bite you .

Amen.

 

[Yami-Rider]

Chris is working me with .

 

[Yami-Rider]

Krash is replacing the hull. Now just have to pick which color.