Wasn't unpleasant, spoke with you guys exactly once on the phone, and that was long enough to tell you I'd email a few pics over. Me thinks electronic communications implied a different tone.
Went to the X iin frustration after a reply from MSD stating they couldn't cover it under warranty, got a little nasty via email and linked MSD to this forum, egg on my face for that. 1 year warranty, I get it. Simply asked if MSD expected customers to continue shelling out $ if these are only going to last for as long as mine did. These things aren't chump change. Never once did MSD suggest/imply/offer to do anything to work with me on a new one.
Found my card statement, purchased 8/13/09, you got me there. 1,2, 5, 10 years old.... What caused this, bad batch of plastic or do these things get hot with use ? Obviously not a victim to UV.
Thought MSD would appreciate the info so they can see what can be improved for the next go around.
Appreciate the help of fellow x-h2o'ers, hope it can continue.