TORK GFX / MOTION MEDIA - NEGATIVE

[Maranello Marine]

Usually I am not that type of guy to blame someone, but this time I am really pissed. I made so many great experiences with manufacturers and dealers like John Krenn, Thrust, TJ Products, or even private sellers, but not this time.

I have seen some great designs of Tork GFX on Instagram and contacted Michael. The price was $ 550 with all options, candy whatever.. + shipping. He asked for the full amount before he begins. I paid "family/friend" via Paypal the same day. VERY STUPID MISTAKE!!!

I told Michael I have a visual carbon Helium and we started with an existing design, first picture. I asked for another main color. The original was a blend of yellew and green, I wanted aqua and blue.
So I got a screenshot of my design, which was already close, but a bit too much silver. Michael said he will change that and started to print the next day. I asked for a final design for approval, which he did not sent. I asked for a foto of the finished product before shipping, which he did not sent. He only said "it looks awesome". I asked for a tracking number many times, which I never got. Shipping took 6 weeks to Germany, for additional $50.

For example, when John Krenn or Thrust shipped hulls or engines to me from the US it usually took 1 week.

So I received the stickers and was very disappointed with the result. I sent a message to Michael to ask why the result is so far from the sketch and asked for a new one. Michael did not answer, but immediately blocked me on Instagram.

1. First picture shows the original design, green.

2. Second picture shows my aqua/blue design, with all the details, like blue accents in the xscream logo, handlepole sticker, etc...

3. Here is what I got. The details in the logo are missing, only silver and black, no blue accents, the handlepole sticker is completely missing. The worst thing is, Michael changed the silver to an olive grey, which does not match any of the other colors an looks like poop on carbon. It just looks super cheap!

The design is awful and has nothing to do with the design I ordered.

Customer support is poop. Better watch out and never pay him "family and friends" via Paypal. That was very, very stupid, but I was my first negative experience in the Jetski industry.

 

[Lm12]

Go ahead and post all the correspondents. Tell the whole story. All of your changes and bazaar request. Sorry but your a freakin quack. There’s 2 sides to every story. Everyone that has had any dealings with you had said to stay away. I should’ve listened.

 

[Maranello Marine]

You blocked me immediately on Instagram when I asked for a solution and now you offend me?! At least you replied within a few days. Why don´t you say friendly invoice instead of bazaar request? Saying "everyone said you should have stayed away from me" is just stupid propaganda. That could work for idiots. I tried to write a neutral report about my business experience with you. You did not give me the chance to find a common solution. I guess you don´t want to offer any discount or replacement for the stickers, right?

 

[Lm12]

That’s correct. You first sent me a proof of exactly what you wanted. I then mocked it up exactly as you had it. You were quoted a price according to what you sent me. You then started making change after change after change to the point that it was getting ridiculous. You told me you did not like the pole graphic and to just send it with out it. You asked for a bogus invoice for customs which I did to help you. Unfortunately because of that it was sent back to me and I had to pay to ship it twice. Please post all of our correspondents back and forth so everyone can see exactly what you requested start to finish. You clearly aren’t telling the whole story.

 

[Maranello Marine]

I did not say it was an easy process to come to the final design, even if it was only changing some colors in an existing design. I am not a designer, so it is not my daily business to explain what I want in a single email. It is a process of customer advisory. I paid $550 for a design, not only a print. At one point you decided to print without my approval, because I bothered you. So I asked for a foto of the print, but it was all packed up, as you said. I can´t tell, If you shipped twice, because I never got any tracking number. At the end business has always 2 sides. I fulfilled 100% of my side with paying the full amount in advance. When I have seen the printed stickers first time, I contacted you and you immediately blocked me. You did not give me any chance to find a common solution. At the end you keep 100% of the payment and 75% of your stickers are in the trashcan. Big loss for me. There are always discrepancies in business. It is all about how to solve them. Blocking and ignoring a customer is not the right way.

 

[Lm12]

please post all the messages from start to finish. What are you afraid of. I chose to block you because you are the kind of customer that regardless of what you say or do you will never be happy. I do not have the time nor the energy to deal with someone like yourself. Post all the messages back and forth so everyone can see why you received what you did. It’s exactly what you asked for.