Freestyle Factory Backie Chan

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SmittySX

SmittySX

Location
Cleveland, Ohio
The ski is built. It floats. It flips. It rides like a chan, just heavy. Its maybe seen 4 hours on the water and so far no damage besides the hood moving around.

Here is a little insight for those that want to do business with either company.
To this day the Freestyle Factory and Gary Burtka of Backie Chan have not contacted me about the issue.
 
SmittySX

SmittySX

Location
Cleveland, Ohio
yamanube said:
I think these could be a fairly decent surf boat with a long ride plate and a less aggressive intake.
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Took mine out in some waves before i cut the pole down and it was pretty fun. Flips with ease on a 3 footer.
Could potentially be great if a different company would start selling them.. Tough to order a hull through liars..
 
Pablo

Pablo

sqeez bth levrs & lean bk
Site Supporter
Location
georgia
SmittySX said:
Took mine out in some waves before i cut the pole down and it was pretty fun. Flips with ease on a 3 footer.
Could potentially be great if a different company would start selling them.. Tough to order a hull through liars..
Click to expand...
Agreed. A different shaped ride plate helps too. If u take the stakes out of the ride plate it loosens up the rear end quite a bit. I don't run any intake and that helps too. I like a ski that's loose...


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SmittySX

SmittySX

Location
Cleveland, Ohio
This is the ride plate I was given with my Chan. I never beached the ski or hit anything with it for this to happen. The quality and fitment of the plate didn't allow it to last. As you can see it was installed properly and no bolts fell off.

image.jpeg


I thought "no big deal, poop happens". Luckily I was given a 2nd ride plate with my purchase. I installed the 2nd ride plate on the hull, cut it nearly flush. Used about 1/2 tube of silicone on it just to be safe, then went to ride. This ride plate had 25 minutes of ride time. No joke. This ride plate was literally installed, dried, then taken to ride on FLAT WATER. There were no hard landings or rough conditions. As you can see, the bolts are still attached and were tight.
I contacted backie chan, the company and asked them what to do since they with held the molds for the ride plates. I was kindly told that I wasn't welcome to deal with them because of my "Chan review" and the supposed "lies" that I've told.
image.jpeg

I was told by the company and was bashed by one of Garys workers that "I installed the ride plates wrong".... I can assure you %100000 that i installed these correctly. If i hadnt, i would gladly admit it was my mistake. Im not one to lie.


It's such a shame that an up coming company has to publicly bash one of their customers and say that "the customer is a liar" when it's far from the truth. I had faith in them and it kicked me in the a$$.
If you make quality products, believe in them, and treat your customers with respect, you will make it.

Do research before you spend hard earned money.
 
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air blair

air blair

you are the reason
Location
thumb, mich again
SmittySX said:
I've seen a lot of younger and new guys in this sport looking for low prices AM hulls. I wanted to bump this thread to warn you guys of this company. Backie Chan and Gary Burtka is NOT someone you want to deal with. He does not stand behind what he sells.
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I'm not the best at politics myself but the business sense I've seen from them is not professional. I believe your deposition I've heard. Stands. I sure like to see a company to realize the customer is always right. One bad rumor can take Sooo much business away. I know... I've been black balled on a certain forum and it surely didn't help me. Granted I'm not a business but I could be someday..... What really burns me is I wanna see this sport grow and help people get great product to keep growing. Some peoples motivation is straight greed. Money the root of a lot of evil. Bottom line. Ya hulls cost time and money to make. In the end at least give the customer a hull they can enjoy. Manufacture defect should be warranted
Quality improves with experience. You'll see Gary's hulls improve over the years if he sticks with it, but will the customer service follow?


Air blair cell
 
Draggingto

Draggingto

No Clue
Location
Brooklyn MI
@lakerat342 had a mold that he made for chan ride plates also. He made me two for mine and they were real good quality. I don't know if he still has it or will make them, but figured I would throw it out there.
 
bach6177

bach6177

SmittySX said:
This is the ride plate I was given with my Chan. I never beached the ski or hit anything with it for this to happen. The quality and fitment of the plate didn't allow it to last. As you can see it was installed properly and no bolts fell off.

View attachment 299597


I thought "no big deal, poop happens". Luckily I was given a 2nd ride plate with my purchase. I installed the 2nd ride plate on the hull, cut it nearly flush. Used about 1/2 tube of silicone on it just to be safe, then went to ride. This ride plate had 25 minutes of ride time. No joke. This ride plate was literally installed, dried, then taken to ride on FLAT WATER. There were no hard landings or rough conditions. As you can see, the bolts are still attached and were tight.
I contacted backie chan, the company and asked them what to do since they with held the molds for the ride plates. I was kindly told that I wasn't welcome to deal with them because of my "Chan review" and the supposed "lies" that I've told.
View attachment 299599

I was told by the company and was bashed by one of Garys workers that "I installed the ride plates wrong".... I can assure you %100000 that i installed these correctly. If i hadnt, i would gladly admit it was my mistake. Im not one to lie.


It's such a shame that an up coming company has to publicly bash one of their customers and say that "the customer is a liar" when it's far from the truth. I had faith in them and it kicked me in the a$$.
If you make quality products, believe in them, and treat your customers with respect, you will make it.

Do research before you spend hard earned money.
Click to expand...
Why don't you just eliminate all the he said she said crap and just post screen shots or emails of what transpired for your deal such as promises and what was ordered/ paid for. Then there is no arguing
Also for the record I don't work for Gary. No one works for Gary. I just can't stand when I post pics or somthing and because I happen to have a backie all the haters chime in because of one guys bad experience.


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SmittySX

SmittySX

Location
Cleveland, Ohio
bach6177 said:
Why don't you just eliminate all the he said she said crap and just post screen shots or emails of what transpired for your deal such as promises and what was ordered/ paid for. Then there is no arguing
Also for the record I don't work for Gary. No one works for Gary. I just can't stand when I post pics or somthing and because I happen to have a backie all the haters chime in because of one guys bad experience.


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if anyone is THAT interested id be more than happy to show them emails, texts, and messages from Gary and Greg.
If I'm correct we are not aloud to share personal convos (screen shots) on here..

As for you Steve, I have no interest in talking or discussing anything with you. You have no idea what happened, how it was handled, or what was said and you come out saying I'm a liar.. For what reason? Because your Gary's boy and you rock a crackie Chan. I don't even know you yet you have such a strong invalid opinion of this situation and how it was handled. All you know is Gary's wrong side of the story because he's trying to lie about everything to cover his ass..

Im done here.
 
bach6177

bach6177

SmittySX said:
if anyone is THAT interested id be more than happy to show them emails, texts, and messages from Gary and Greg.
If I'm correct we are not aloud to share personal convos (screen shots) on here..

As for you Steve, I have no interest in talking or discussing anything with you. You have no idea what happened, how it was handled, or what was said and you come out saying I'm a liar.. For what reason? Because your Gary's boy and you rock a crackie Chan. I don't even know you yet you have such a strong invalid opinion of this situation and how it was handled. All you know is Gary's wrong side of the story because he's trying to lie about everything to cover his ass..

Im done here.
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For starters I have never called you a liar so we are already starting off as expected also you are 100 percent correct that you don't know anything about me or my involvement with the situation. What if I know every detail. Maybe I have seen all the emails and know of the conversations of what was promised and paid for. Also if you were so unimpressed with the hull why did you take delivery of it. Trust me things should have been handled differently on both parties behalf. I'm pretty sure greg would be more than happy to share with everyone on here the emails and such to see how well your story lines up. I'm not Garys boy. We ride in the same area and I like the hulls as do all the other people that have bought them. I understand if you don't want to display the true facts of the whole situation and just keep bitching about it. And again I don't work with Gary or for backie chan or the freestyle factory.


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Jetfiend

Jetfiend

Location
PNW
I'm a picture person!

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