Kyle says he has exchanged emails with you concerning the piston crown with basic instuctions on how to reshape the dome, as you requested. You then asked for a drawing, I am not sure he replied to that email, you can't hardly expect us to provide that to you. We have pistons available for order. After two pistons, your result will likley be the same if you aren't changing anything else.
He talked to Phillipe from Jet Connection since this is your dealer, he was well aware of what might be wrong. Forgive me for not knowing, I don't know if you speak English or not. I imagine communicating with DASA is hard because noone here can speak French. Maybe this is part of the problem. I don't know.
We would certainly like to inspect the cylinder, this is the best way to diagnose and fix the problem, but you can't expect us to send you a new one without inpecting yours to begin with.
If you send us the cylinder, insure it and everything will be fine, if something happens, that is why you purchase insurance. If the damage in question is our fault, we will certainly handle shipping. You won't be without a cylinder for very long.
You only paid for one motor, not two, so the motor being lost in transit was no direct fault of Jet Connection. As far as I know Jet Connection covered all costs for a replacement motor.
Please send us the cylinder, we will inspect it, repair any damages to it, or replace the complete cylinder and send back to you as quick as we can.
Brian
I SEND A MAIL THREE DAYS AGO.... just after his trip
AND NO ANSWER...
I M VERY WORRIED
THE SUMMER IS TOO SHORT IN FRANCE.... I PREFER TO HAVE A NEW CYLINDER AND AFTER I WILL SEND MINE!
my dealer is jetconnection, and my first motor was lost by dhl!!!! so i prefer to receive a new cylinder and send mine after!
