Leaky resin FootRocket
- Thread starter Yami-Rider
- Start date
Yami-Rider
TigerCraft FV-PRO
- Location
- Texoma
The hull has extra layers of fiberglass to make it stronger for surf riding.
- Location
- Cape May, Nj
Hey guys just saw the thread and wanted to give everyone some info. As we all know the customer service at Krash Industries has been poor to put it politely. This has been an issue that has now been resolved as I, Chris Grace have been delegated the task of all sales and customer service inquries. From this point on direct all inquries/questions/issues/comments to Sales@Krashindustries.com and I would be happy to follow them up as quickly as possible so this will no longer be an issue!
As far as this hull all we can infer is that it is a second hand hull and we have no knowledge as to the whereabouts/damages/usages that may or may not have occured with the original owner. For all we know it could have had previous damage that was covered up before the sale was made to Yami-Rider. With that being said, if there were a resin issue, the entire hull would have no strucutral integrity at all and the original owner would've contacted about a resin issue withing the first week of having the hull (it would simply fall out of shape and paint wouldn't hold), there would be many other issues if it were caused simply by the manufacturing resin. To our knowledge, the first owner enjoyed the hull and had no structural issues. This is more in line with something that has been repaired after the manufacuring process (the bottom clearly had some wear and tear). As we all know in this industry products are improving tremendously by the month and we at Krash will back all of our products from our factory (6 months from purchase directly from us or our dealers) and will reimburse the customer as we see fit in order to make their hull acheive the level of a full repair. As like any industry, warranties become void upon second hand goods.
But primarily this post was to inform all riders that we at Krash Industries have addressed the issue of customer service lag and my time will be dedicated entitrely to ensuring top quality service along with a product that not only rides tremendously, but also carries a high level of build quality straight from our factory and dealers. Thanks guys.
As far as this hull all we can infer is that it is a second hand hull and we have no knowledge as to the whereabouts/damages/usages that may or may not have occured with the original owner. For all we know it could have had previous damage that was covered up before the sale was made to Yami-Rider. With that being said, if there were a resin issue, the entire hull would have no strucutral integrity at all and the original owner would've contacted about a resin issue withing the first week of having the hull (it would simply fall out of shape and paint wouldn't hold), there would be many other issues if it were caused simply by the manufacturing resin. To our knowledge, the first owner enjoyed the hull and had no structural issues. This is more in line with something that has been repaired after the manufacuring process (the bottom clearly had some wear and tear). As we all know in this industry products are improving tremendously by the month and we at Krash will back all of our products from our factory (6 months from purchase directly from us or our dealers) and will reimburse the customer as we see fit in order to make their hull acheive the level of a full repair. As like any industry, warranties become void upon second hand goods.
But primarily this post was to inform all riders that we at Krash Industries have addressed the issue of customer service lag and my time will be dedicated entitrely to ensuring top quality service along with a product that not only rides tremendously, but also carries a high level of build quality straight from our factory and dealers. Thanks guys.
Thanks Chris
I can say first hand that Chris is really stepping up on communication for Krash. In recent weeks communication has improved exponentially. I think this is a vital step for Krash to take the next step as a company. Nick needs to be able to focus on hulls, Chris on customer service, and Krash distributors can get the product out to customers.
In my experience these are solid hulls that can take a serious beating without breaking a sweat. I put 160 gallons of fuel through my foot rocket this summer in 100% oregon surf with zero hull issues. I broke almost everything except the hull.
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Yami-Rider
TigerCraft FV-PRO
- Location
- Texoma
Just to give a better timeline, first owner had the ski assembled from March 30th 2014 - Jun 19th 2014, He started parting it out in June, then I bought the hull in Sept. 2014 and had it back on the water later that month. There was resin on the side of the ski when i got it, just didn't realize it was resin...
I am friends with 1st owner and have been around this ski since he first received it. So, I know for a fact no glass work as been done to this hull. I wouldn't of made this thread if the failed work wasn't from the manufacture, that would kinda make me look like idiot...
So, you think the front right bondrail seam leaking resin is from previous repair work?.... The first owner did a good job cutting the rail apart then painting it to match the factory paint...ya...never happened... First owner didn't ride it much and it just took time for the issue to appear and realize what was happening. Its definitely a weird issue, doesn't seem to effect the whole hull, but i don't care how you put it, the BONDRAIL leaking resin is factory defect. All the other resin/soft glass in the engine is also a factory issue, but i could see how you could say: well someone messed with it...but not the bondrail...
You say damage..The hull had a couple tiny scratches when i bought it, still looked brand new. (Still had the resin issue at this time) Why would someone do any glass work if the hull had no cracks to repair? The bottom was in pretty good shape when i bought it, but i wanted to put a coat of epoxy to help protect it, I have done this to most of the skis i have owned, but i tried finer sand paper this time and that back fired, that's why it was coming off in chunks...
Photo of the bottom after i repainted it last winter.
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Yami-Rider
TigerCraft FV-PRO
- Location
- Texoma
Here's proof why the engine bay isn't the factory black color anymore, I don't like black engine bays, makes it harder to see in there. I sanded/repainted the engine bay the next day after buying it.
- Location
- Houston, TX
It is entirely possible to have a part with partial structural integrity due to failed resin mixtures.
Sucks you are having these issues. I hope you get some sort of support from the manufacturer. Sure looks like a defect to me.
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Sucks you are having these issues. I hope you get some sort of support from the manufacturer. Sure looks like a defect to me.
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If it were me I'd be loading that hull up and driving it to the nearest krash representative so that they can show you where the hull has been damaged and repaired since they seem to be calling bullpoop on your story here. Poor customer service if you ask me. Apparently their customer service and support doesn't extend beyond the original purchaser or 90 days. That's pretty weak. Their warranty should read: if your hull falls apart for any reason, you get to keep all the pieces.
Schmidty721
someone turf my rails
- Location
- WI
Are these hulls laid up on one shot? Hand laid, bagged, infused? More than one batch of resin mixed during the layup. Bonding agent for the two halves??? Lots of areas where someone could messed up, but not necessarily the whole ski is. I sure hope Krash offers you something to make this right.
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Sent from my XT1254 using Tapatalk
- Location
- Oceanside, CA
I have never seen anything like this before.
Guys, honestly, put down your pitchforks and chill out. this is literally why no one of importance posts here anymore. Let's go at this like grown ups.
Yami-Rider you need to converse and work with Chris. Nothing is going to be handled on here.
To the few that wrote off the reaper, you are honestly writing off the most fun hull period. All you guys care about is some ding dong smashing his into the ground and going off the deep end having a bash party after we all tried to help this person. Because you guys loooove jumping on the hate train. Do you guys care about the limit that blaster jay and I are pushing with this model? Do you care about the fact that this ski in the hands of guys like pastrana and lavallee can seriously change this sport? That this hull can bring back sport class in freeride and get more people involved in the sport since it's more forgiving than a pole ski? That this was the favorite ski of bodybeach, flat water rolls then race the buoy course and have a blast? That every person gets off this ski laughing and mindblown? Nope..... Just the negatives for this group! Bring out the pitchforks!
For the record the new owner dremelled those cracks and filled them in 30 min and the ski is now fine. The reaper has been improved on that point as well.
Bring up any hull builder and I can tell you about problems they have had. Any brand. Any manufacturer. All have had issues. ALL OF THEM.
Chris is really stepping up to match our customer service with the level these hulls ride. No one is trying to f#ck anyone over and no one wants this to happen.
I try and be real with all of you. We put on contests, we have a krash cadet program to discount hulls to up and coming riders who are trying to compete and step up in the sport. I show up and let people ride my personal skis at any time. Our team podiums at every event. But again you all can only remember the negatives.
Our success skis far far far outweighs our problem skis. We are constantly striving to improve and better the brand and take this sport we all love to the next level. The latest skis have been flawless and I have been very proud to see the level we are at as of late.
Work with Chris and he will do his best to remedy this situation.
Guys, honestly, put down your pitchforks and chill out. this is literally why no one of importance posts here anymore. Let's go at this like grown ups.
Yami-Rider you need to converse and work with Chris. Nothing is going to be handled on here.
To the few that wrote off the reaper, you are honestly writing off the most fun hull period. All you guys care about is some ding dong smashing his into the ground and going off the deep end having a bash party after we all tried to help this person. Because you guys loooove jumping on the hate train. Do you guys care about the limit that blaster jay and I are pushing with this model? Do you care about the fact that this ski in the hands of guys like pastrana and lavallee can seriously change this sport? That this hull can bring back sport class in freeride and get more people involved in the sport since it's more forgiving than a pole ski? That this was the favorite ski of bodybeach, flat water rolls then race the buoy course and have a blast? That every person gets off this ski laughing and mindblown? Nope..... Just the negatives for this group! Bring out the pitchforks!
For the record the new owner dremelled those cracks and filled them in 30 min and the ski is now fine. The reaper has been improved on that point as well.
Bring up any hull builder and I can tell you about problems they have had. Any brand. Any manufacturer. All have had issues. ALL OF THEM.
Chris is really stepping up to match our customer service with the level these hulls ride. No one is trying to f#ck anyone over and no one wants this to happen.
I try and be real with all of you. We put on contests, we have a krash cadet program to discount hulls to up and coming riders who are trying to compete and step up in the sport. I show up and let people ride my personal skis at any time. Our team podiums at every event. But again you all can only remember the negatives.
Our success skis far far far outweighs our problem skis. We are constantly striving to improve and better the brand and take this sport we all love to the next level. The latest skis have been flawless and I have been very proud to see the level we are at as of late.
Work with Chris and he will do his best to remedy this situation.
SpaceCowboy
breaking something
- Location
- Ypsilanti Michigan
I will admit at body beach I rode Zack's reaper and couldn't stop laughing and smiling because that ski is seriously fun. I hope this hull situation gets straightened around because as Zack said none of them are perfect so that being said it will allow for customer service to make it right. It won't be overnight but hopefully there will be some sort of resolution made to appease both parties.
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Do you guys think that any a/m hull manufacturer would step up and cover something like this, under these circumstances?
Hopefully Krash wants to see this hull and determine if the problem is on their end.
@tightithrash I know the pitchforks are out right now, but I think there are still quite a few people on here that pump a lot of money into this sport, and you must feel the same if you are responding. It's great that Krash is helping grow the sport, hopefully they handle @Yami-Rider if this was a manufacturer's defect.
Hopefully Krash wants to see this hull and determine if the problem is on their end.
@tightithrash I know the pitchforks are out right now, but I think there are still quite a few people on here that pump a lot of money into this sport, and you must feel the same if you are responding. It's great that Krash is helping grow the sport, hopefully they handle @Yami-Rider if this was a manufacturer's defect.
- Location
- Cape May, Nj
They are infused all in one go and then glued together with a bonding agent called plexus. They are then reinforced around the bond line from the inside of the hull to ensure premium strength.
We are working with Yami-Rider on the situation.
- Location
- Stevensville, MD
I won't step in and tell anyone how to do their job here, but it seems that the negative attention Krash is already receiving would far outweigh the cost of helping repair this hull. His issue appears well documented, it's not a flippant claim by a random person on the X. To say that the whole hull would have to fail is just wrong. Most issues appear right around the bond line, and the top and bottom are bonded after infusion. To say that no one of importance posts on the X is dead wrong. Plenty of people base their opinions off of "unimportant" people and their interactions with manufacturers. There are a lot of us who read and don't post in all the petty bs. People who are looking and spending, but not posting. So that being said, I am interested to see how this thread plays out.
(This is not solely directed at Krash). This site props up the sport, let's be honest it's the hub of what we do.
Fact is this is a really small community, and while some businesses want to pretend they are bigger than this community, they are not. I base most of my decisions about who to buy from, based on their response times and customer service. I can get parts anywhere, but I support the people who support this community. Somewhere along the line poor customer service became acceptable in this sport and whenever something comes up people want to immediately assume that person assembling/installing is the cause and we all accept that explanation.
And to whomever asked if another manufacturer would fix this hull, yes some would. I bought my freak in 2011 and pancaked pretty bad. I broke my hood, which Tem and I had agreed would be laid up to be surf proof. He gladly replaced the hood for free and never gave me a moments trouble.
That was way too long....
(This is not solely directed at Krash). This site props up the sport, let's be honest it's the hub of what we do.
Fact is this is a really small community, and while some businesses want to pretend they are bigger than this community, they are not. I base most of my decisions about who to buy from, based on their response times and customer service. I can get parts anywhere, but I support the people who support this community. Somewhere along the line poor customer service became acceptable in this sport and whenever something comes up people want to immediately assume that person assembling/installing is the cause and we all accept that explanation.
And to whomever asked if another manufacturer would fix this hull, yes some would. I bought my freak in 2011 and pancaked pretty bad. I broke my hood, which Tem and I had agreed would be laid up to be surf proof. He gladly replaced the hood for free and never gave me a moments trouble.
That was way too long....
Quinc
Buy a Superjet
- Location
- California
So if you bought a new car and it had issues you would just write it off as all new cars have a few issues?