Ballistic Batteries Warranty

SuperJETT

SuperJETT

So long and thanks for all the fish
Location
none
Joke warranty posted for posterity.


  1. Ballistic's warranty does not cover use of its product in the following ways or under the following conditions - hard short of the terminals, damage from immersion in liquid, physical damage to the product, wiring the batteries in series or parallel to other cells or batteries, charging the battery with more than fourteen point six volts, connecting the products to a defective electrical system, using the batteries in a total-loss system, trying to juggle the batteries or other unreasonable behavior
  2. Ballistic is not liable for consequential damages to person or property
  3. Ballistic is not liable for relationships that deteriorate because you fall in love with the battery
  4. Because the battery is very light, Ballistic is not liable for papers that blow away when the battery is used as a paper-weight
  5. Ballistic is not liable for damage to the battery that results from someone trying to damage the battery
  6. Ballistic is not liable to people who are jealous because you have a better battery and they know it
  7. All warranty claims are handled by Ballistic Performance Components directly by really nice people whom your friends and family would enjoy meeting, especially over a nice meal... (hint, hint).
  8. Warranties are non-transferable and for the original owner only. Returns will only be accepted from the original owner.
  9. Ballistic reserves the right to stop sending new batteries to people who keep using the battery in ways that break the battery
  10. Ballistic will pay for shipping within the US and Canada of the replacement battery and the shipping of the replaced battery.
  11. Ballistic appreciates you purchasing our products and wants to make your experience with our battery and our company positive, memorable, spectacular and fulfilling
 
SuperJETT

SuperJETT

So long and thanks for all the fish
Location
none
Unfortunately their batteries are made from Headway cells and they may or may not be using authentic Headways. There are a lot counterfeits out there.
 
steve-uk

steve-uk

Manners cost nothing
Location
Barrie - ontario
my scanners not working and im heading out to vrginia today, but i took a photo of the warranty, you can see the bits you need

attachment.php
 
shawn_NJ

shawn_NJ

Chasing waves.
Location
Daytona Beach
I was actually thinking about going buying a ballistic battery since I am putting a few bucks into my ski right now. Thats not happening now.
 
D-Roc

D-Roc

I forgot!
Location
Dirty River Rider
Hey Matt where did you buy yours? I got my shoria from a dealer and they sent me a replacement ASAP when it died but waternut did not get one. I know this is a different company but maybe if you get them from a dealer they will honor the warranty. I am
Still tickeled pink with my shoria.
 
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JPCharmin

JPCharmin

just order him a turd
Location
Houston
poop i had one of the my series not wanting to balance on my 12 cell and contacted the customer service, which said it was probably the charger that was bad. They sent me a charger, which turned out wasnt the problem, so i sent another email and i have a brand new battery on the way. they never poked or prodded into why it wasn't balancing, they just wanted to make it right. I think less is more when explaining your problem to them. Regardless, these batteries shouldn't be crapping out so quick and makes one wonder..
 
Matt_E

Matt_E

steals hub caps from cars
Site Supporter
Location
at peace
Ok, now I am majorly impressed. I sent Jeff Vascoe (President) an email yesterday asking about the discrepancy between the printed warranty card and the online warranty. He got back to me a little while ago asking me for what the printed card said.
I told him that I am on business travel and probably would not get around to seeing my printed card until late next week.
Ten minutes later I got this response:

Hi Matt,

No need. I found the warranty card. You are right. I apologize for wasting your time. No one here would have put your through this if we had understood that you were already told that the batteries could be used in a total loss system.


I would like to send you two batteries to replace your one. Would you like the 16 cell batteries? I recommend them as they will give you more time before running them down too low to damage them. Also, do you have one of our BMS chargers?


Please let me know your thoughts.


Again, I apologize for the waste of your time. You are a patient man.


Sincerely,

Jeffre Vascoe
President and CFO
Ballistic Performance Components LLC
Click to expand...
 
Matt_E

Matt_E

steals hub caps from cars
Site Supporter
Location
at peace
I did ask if they are going to change their printed warranties to match their online policy or vice versa.
 
steve-uk

steve-uk

Manners cost nothing
Location
Barrie - ontario
Matt_E said:
Ok, now I am majorly impressed. I sent Jeff Vascoe (President) an email yesterday asking about the discrepancy between the printed warranty card and the online warranty. He got back to me a little while ago asking me for what the printed card said.
I told him that I am on business travel and probably would not get around to seeing my printed card until late next week.
Ten minutes later I got this response:
Click to expand...

i think that is more than fair, most companies try to find a way out of warranty so at least they are now stepping up

makes me feel better about them for sure, i have sold a number of the batteries and i dont want someone coming back with a beating stick to me
 
Offroadie

Offroadie

Living the dream.
Location
Permanent Vacation
Glad to see they are taking care of it for you Matt.




It's unfortunate that such small mindedness will probably have cost them over a thousand in sales. :shrug:
 
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AtomicPunk

AtomicPunk

Lifetime bans are AWESOME
Site Supporter
Location
Largo, Fl
Matt_E said:
They are evaluating the warranty situation.
Click to expand...

Now that is pretty funny... Warranty is everything when it comes to batteries like these.You would think they would know/understand what they are getting themselves into, especially when all they sell is batteries.

Seems like a "fly by night" operation to me.
 
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