Alright ... I'm going to sum this up, and Jeff, if you're not willing to quote this reply in the thread, and answer the questions point by point, you're digging your own grave.
You asked for this thread, now man up, and answer the questions ... again, I expect this to be quoted, and all questions answered point by point, anything less will be seen as running scared, and will only serve to take a questionable name in this field, and turn it into one that is no longer questionable ... but is surely, and without question, a name to be avoided at all costs.
1. Numerous people have already stated that they've purchased products, only to find it nearly impossible to get you on the phone, via email, or through any other means.
And, before you give us the "'I'm busy" line, that's crap ... there is no business person who can't find the time to take 30 minutes a day to respond to a few emails, or return a few phone calls. So, the question is ... are you avoiding your customers on purpose because you know you're going to disappoint them with dates well beyond those originally promised? Or, do you simply not care one way or another.
And no, there are no other options.
2. Why can you not give your clients, especially those who have already paid for their products, solid delivery dates? And, if those dates will not be met, why are these customers not contacted, IN ADVANCE of these missed dates, with a new date of delivery?
This is the ONLY thing you can do that will come close to beginning to restore your name in this field ... that, coupled with offering clients 10% discounts on the product for each week you miss delivery dates by.
For example, if you sell a hood at $500, and agree on delivery in 5 weeks, the price would be $450 in week 6, $400 in week 7, $350 in week 8, etc ... until the point that you deliver free, and, we'll be keeping tabs on the board.
Clearly, you're accepting too much business out of greed, and all your clients are suffering as a result. Maybe if you have a little skin in the game, you'll give a crap.
3. Why are you unwilling to setup a dedicated "phone time" so that you clients with questions can reach you? If you're busy, as you keep claiming, schedule this time in advance, and post the time you'll be willing to take calls at here on the board, and on your website ...
We'll hold you to it, and if you're unwilling, don't be surprised when you keep seeing people bitching about not being able to get a hold of you.
4. Why did you so obviously avoid answering any specific question in this entire thread? Many asked you specific questions, on specific orders, and you didn't address a single one?
Was this because you knew it'd make you look bad, or because you don't have answers for these people?
Again, I specifically posted, at the top of this thread, that any response that isn't quoted is going to be seen as nothing more than an admission that you're not willing to answer anything specific, and are just going to continue playing your word-spin game with everyone.
So, you willing to man up and answer, or are you going to put your tail between your legs, and run away as has been your history?
It's put up, or shut up time ...
Gary
opworm:
