Custom/Hybrid Happy burfday to me...
- Thread starter swapmeet
- Start date
- Status
- Location
- Discovery bay
This Is so out of line it's 
ing crazy
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ing crazy Sent from my SCH-I605 using Tapatalk 2
Then it's forever an excuse to not deliver it at all, deliver it late, or have it be some horrible POS. I stand by my original point: "it's free" is no excuse for
ty customer service. If the vendor agreed to provide the part, then no matter what the price was, he/she (the vendor) should honor that and treat that part delivery the same way as his highest paying order. (In a perfect world!)Otherwise the vendor falls into a line of thinking that prioritizes orders by how much the customer paid for it.
This Is so out of line it's
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Welcome to the X. Are you new here?
Big Kahuna
Administrator
- Location
- Tuscaloosa, AL
errrrr, Swap ordered parts, hull, plus what ever. Does not matter, If he has not been supplied all the parts then his order is not complete........
Years ago, 2004, I ordered an XMetal Pole, this was one of the early ones. In the deal Pat said he would throw in a set of bars and turnplate as "Sponsorship"....... He sent the Pole but forgot the Bars/Plate. It took 5-6 months to get them. It became a running joke. He even told me to bash him on the boards until I received the parts..... I did so, but in fun......... I still had my UMI plate and bars........ But my order was not complete until the plate and bars showed up. Huge difference here, I could ride, Swap can not without sourcing parts that she should not have to.
- Location
- Discovery bay
Then it's forever an excuse to not deliver it at all, deliver it late, or have it be some horrible POS. I stand by my original point: "it's free" is no excuse for
Otherwise the vendor falls into a line of thinking that prioritizes orders by how much the customer paid for it.
Matt maybe you are a little more sore on this subject because you Hull ordering experience????: )))
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deftons56
Brian
- Location
- lake goodwin
Big Kahuna
Administrator
- Location
- Tuscaloosa, AL
About as Sore as Swapmeets experience.
- Location
- Edmonton, AB
Its post like this that can make this site so frustration at times, what imperfections about the hull have been posted for a comment like this?
This thread was about lack of communication and not getting a couple of add on parts shipped.
- Location
- michigan
Swap has nothing to bitch about. Drop it and show us some pics of your killer hull and were your at! You'll get your couple parts
deftons56
Brian
- Location
- lake goodwin
At the time of you ordering? Or at a later time? If it was agreed you would buy the pole because you got the turn plate your post is useless. It was not in the original agreement, it didn't exist...
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I can appreciate you're trying to turn this around on me and draw attention away from yourself, but you can rest assured that my commenting on free parts has nothing to do with my own current hull order - yet.
In previous comments in this thread, I have made it clear that I was addressing no one in particular and the industry as a whole. So let me be very clear about this comment about free parts so that there is no misunderstanding in the matter: In this case, I am very specifically talking about Swapmeet's hull ordering experience through you, the late shipping, and your lying about having shipped parts. Perhaps you can offer some witty comment and a couple of
to excuse that practice?Is that clear enough?
PS: Another recent experience where I have seen this happen was with WDK and ROK-R orders.
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- Location
- Discovery bay
This thread has made me realize a couple things.....1)the internet is a tuff place 2)the ones you hook up bitch the most 3)I need instructions 4) don't give good deals and promo pricing because people will find a way to ruin anything 5) don't go above What people order because you will be the dick when it's a little late 6) Matt e is bitter at Hull deadlines 7)and your not allowed to be new and trying to make the sport have more affordable hulls to buy..... I don't know if you guys understand How hard it into start a new venture... I'm new at this industry there are some bumps in the road.... it only been 6 months ...I'd agree with Matt e ski clinic and x scream do have there together they have been at it a long time.... it takes time to make some thing run smooth.... it real easy to site at your 9-5 and tell people How easy it is to build custom stuff.... Try It!!!!! happens we use special resin... somethings do run out... we have to get parts from a cnc shop some times they lag ...hydro turf takes time... crates takes time.....this is all new to me sorry!!!!
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7)and your not allowed to be new and trying to make the sport have more affordable hulls to buy..... I don't know if you guys understand How hard it into start a new venture... I'm new at this industry there are some bumps in the road.... it only been 6 months ...I'd agree with Matt e ski clinic and x scream do have there together they have been at it a long time.... it takes time to make some thing run smooth.... it real easy to site at your 9-5 and tell people How easy it is to build custom stuff.... Try It!!!!! happens we use special resin... somethings do run out... we have to get parts from a cnc shop some times they lag ...hydro turf takes time... crates takes time.....this is all new to me sorry!!!! Sent from my SCH-I605 using Tapatalk 2
Big Kahuna
Administrator
- Location
- Tuscaloosa, AL
No, I called Pat to order the pole and in our conversation he offered the Plate and Bars as a "Sponsorship" deal......... You missed my point. When you make a deal with someone, it should not matter at what point the deal was made, the provider is suppose to provide said items like agreed upon. Now, if that deal was made within a few weeks prior to shipment of the hull then that could be a legitimate reason for delay. But from SM's post he went through a period of no communication from Steve for a while......... I can think of only one reason why he would not respond.............
Don't get butt-hurt, consider it constructive criticism. Take the best of it and use it to make your business better.
Don't be the guy that has just the best riding hull. "It's all worth it once you start riding it" is a great testament to your hull, but horrible testament to the rest of your business. Strive to give customers absolutely nothing to complain about. Be that guy. I get that it takes time, of course it does. Just don't get mad when people point stuff out to you. They want you to improve. Sometimes it's better to swallow your pride and take the advice.
That's how you get better.
Don't be the guy that has just the best riding hull. "It's all worth it once you start riding it" is a great testament to your hull, but horrible testament to the rest of your business. Strive to give customers absolutely nothing to complain about. Be that guy. I get that it takes time, of course it does. Just don't get mad when people point stuff out to you. They want you to improve. Sometimes it's better to swallow your pride and take the advice.
That's how you get better.
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- Location
- Mill Creek
When I ordered my freak and tem couldn't deliver, he kept promising it in a few more weeks. Happened for almost 6 months, nobody jumps all over his ass when he's late but when a new guy comes on thr scene u ride his ass. My hull was a couple weeks late then when promised. Sure beats 6 months or not ever getting a hull like some folk around here.
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Big Kahuna
Administrator
- Location
- Tuscaloosa, AL
This thread has made me realize a couple things.....1)the internet is a tuff place 2)the ones you hook up bitch the most 3)I need instructions 4) don't give good deals and promo pricing because people will find a way to ruin anything 5) don't go above What people order because you will be the dick when it's a little late 6) Matt e is bitter at Hull deadlines
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Basically, just be up front and honest........... be open and transparent.
It sucks and is inexcusable. The reason nobody knows about it is that the unfortunate customer chose to keep it quiet and didn't speak up. That problem you're complaining about? You're part of it.
Everyone knows about WDK issues. People know about Rickter's taking a long time to get delivered and about their (early) quality issues.
Besides, I don't think anyone here (certainly not me) is riding anyone's ass for delivering a hull two weeks late. Where are you getting this?
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